Warranty

Returns, Comfort Guarantee & Warranty

We want you to love how your glasses fit, feel and help you see. That’s why Debby Burk Optical offers both a 30-Day Return Policy and our 45-Day Comfort Guarantee.

They serve two different purposes:

  • Want to return your glasses for a refund? Your return must be shipped within 30 days of delivery.
  • Need a different size, strength or fit? Our 45-Day Comfort Guarantee gives you additional time to exchange them or choose store credit.

30-Day Return Policy

If you decide your glasses aren’t right for you, you may return them for a refund within 30 days of delivery.

To qualify for a refund, your return package must be postmarked or shipped no later than 30 days after the date your order was delivered.

Refunds During the First 30 Days

Eligible returns shipped within the first 30 days after delivery will be refunded to your original payment method, minus any outbound shipping charges originally paid.

Glasses must be returned in their original, unmodified condition and meet the return conditions outlined below.

The important distinction: requesting a return within 30 days is not enough. The return must actually be placed in the mail or accepted by the carrier within the 30-day return window.

Love the Fit — 45-Day Comfort Guarantee

Sometimes the glasses are almost right — but the size, strength, fit or comfort needs an adjustment.

That’s why your purchase is protected by our 45-Day Comfort Guarantee.

If you’re outside the 30-day refund window but still within 45 days of delivery, we’ll help make it right.

Days 31–45: Exchange or Store Credit

During Days 31 through 45 after delivery, you may choose:

  • One complimentary exchange per order to find a better size, strength, fit or comfort solution, or
  • Store credit for the value of the eligible returned merchandise.

Comfort Guarantee exchanges include free return shipping and free shipping of your replacement glasses.

The Comfort Guarantee is designed to help when the glasses aren’t working for you because of their fit, comfort or strength. It is not intended as an extended refund period for a change of style, color or general preference.

For an exchange or store credit under the Comfort Guarantee, the return must be postmarked or shipped no later than 45 days after delivery.

After Day 30, Refunds Are No Longer Available

Once the original 30-day return period has ended, purchases are no longer eligible for a refund to the original payment method.

Between Days 31 and 45, your options are an eligible Comfort Guarantee exchange or store credit.

Store Credit

Store credit issued under the 45-Day Comfort Guarantee:

  • Never expires
  • Can be used across multiple orders
  • Is issued to the customer account associated with the purchase

If store credit was originally used to pay for an order, any eligible credit will be returned as new store credit.

Once store credit has been issued, it cannot later be converted to a refund.

Return & Comfort Guarantee Conditions

To qualify for a refund, Comfort Guarantee exchange or store credit:

  • Glasses must be returned using the provided return instructions within the applicable return window.
  • Items must be returned in original, unmodified condition.
  • The 45-Day Comfort Guarantee covers issues involving size, strength, fit or comfort.
  • The Comfort Guarantee includes one complimentary exchange per order.
  • Returns and exchanges do not cover damage caused by accidents, misuse, improper care or normal wear and tear.

Refunds are processed within up to 10 business days after returned items are received and inspected. Your bank or card issuer may require additional processing time before the refund appears.

Exchanges & Remakes for Manufacturing Issues

We stand behind the quality of every pair of Debby Burk Optical glasses.

If you believe your glasses contain a manufacturing defect, please contact us so our team can review the issue.

If we determine that your glasses were manufactured incorrectly, we will repair or remake them at no charge.

Manufacturing defects are handled separately from the 45-Day Comfort Guarantee and do not count as your one complimentary Comfort Guarantee exchange.

Lens & Coating Warranty

The following are covered under a one (1)-year limited warranty from the date of delivery:

  • Anti-reflective (AR) coating defects
  • Photochromic lens film defects

This warranty covers manufacturing defects only. It does not cover normal wear and tear, scratches caused by use, accidental damage, misuse or improper care.

Important Notes

  • Refunds are available only for eligible returns shipped within 30 days of delivery.
  • Refunds can only be issued to the original payment method used at checkout.
  • If the original payment method is no longer valid, the refund may be issued as store credit.
  • From Days 31–45 after delivery, eligible customers may choose a Comfort Guarantee exchange or store credit, but not a refund.
  • The 45-Day Comfort Guarantee includes one complimentary exchange per order.
  • Guest checkout customers may be asked to create an account to receive store credit.
  • We monitor return and exchange activity and reserve the right to limit returns, exchanges or credits in cases of policy abuse.

Need Help?

Our customer care team is happy to help.

If you’re unsure whether you need a return, a different strength, a different fit or a warranty replacement, contact us at: support@debspecs.com

We’ll help you figure out the best next step.

Debby Burk Optical Customer Care