Domestic and International Shipping 

Shipping Outside North America: 

We’re thrilled to announce that our most-loved reading glasses are now available in over 20 countries. From bold oversized styles to everyday classics, your perfect pair is finally within reach—wherever you are. See full list of countries below. 

  

Our pre-negotiated flat rates will appear as a shipping option at checkout.  Production will follow the same timeline as US & Canada (see below) where shipping time for international orders is 7-10 days of travel time to your home country.  

 

All international shipments will be sent via USPS International First Class mail. 

Important:  Our free shipping for orders over $79 applies only to domestic shipments. 

 

U.S. and Canada Shipping Info:

Orders placed before 9 am EST will ship same day, except for custom items. Orders after 9 am EST ship the next business day. Please note that we do not ship on Saturday or Sunday. If you order late on Friday, the next business day will be Monday. (Unless this is a holiday)

Please note that our Custom frame lenses take two days for cutting before they are shipped.

Returns and Exchanges

Reading Glasses and Accessories: Since reading glasses is my only business, your complete satisfaction is very important to me. That's why I offer this no-nonsense complete satisfaction guarantee: When you buy reading glasses from me, if you aren't completely and totally satisfied, return the glasses in original condition within thirty days and you'll get a prompt refund (less shipping and handling), no questions asked.

Even if you don't plan to wear your readers for awhile, please test them out when you receive them, as we do need to get them back within the 30 day time frame. The credit card companies limit us on the amount of time in which we can issue refunds, and stock considerations prevent us from exchanging items after 30 days.
  • We don't refund shipping nor provide return labels under normal circumstances
  • Important- for defects or mistakes- please read: We DO provide return shipping & refund shipping if the item is defective and/or we send the wrong item. You must contact us BEFORE you send it back for a return label. We cannot compensate for postage if you incur the cost. Please contact us for a return label, otherwise we cannot reimburse your return postage.
  • Manufacturers defects will show up within 30 days, so this is a fair time frame for determining faulty merchandise.
  • The US Post Office is the cheapest way to send small packages. Visit their Click N' Ship page here>> You will need a USPS online account


All items with manufacturers defects are eligible for refund. However, we do not refund items which have been damaged through neglect & unreasonable force by the purchaser. ie- smashed in glove compartment. Bending temples beyond structural integrity. Eaten by dog, etc.

Send all returns to:


Returns
Debby Burk Optical

1161 Canyon Shadows Court

Cary, NC 27519

Don't forget to place IN THE BOX:
Name and address of person billed
The word "refund"
Contact phone and/or email

Alternatively, click the following link to print up & fill out the PDF returns form then enclose it in your package.


If merchandise is defective, please email us at support@debspecs.com 


Exchanges: We will refund your money to your credit card then you can re-order. If you'd like, you can enclose your new order in the box.

Re-Stocking fee: Due to the nature of the custom work for premium optical lenses and frames there is a 15% for those products. Otherwise, all of the other product returns will not incur a restocking fee. 
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